A historical collection of our writing.
I am not generally scared about privacy. For instance, I have always thought that sites using cookies to remember a few things about me is a good idea and that the WSJ’s recent cookie story was mostly sensationalist. I also happily use foursquare to share my location with friends and use Twitter […] Read more (opens Continuations in a new tab)
The Oracle-Google law suit highlights another problem with software patents. Many folks who are opposed to software patents (either entirely or at least to their current breadth) work for companies that have to play by the existing patent rules – which means filing lots of patents so that you have […] Read more (opens Continuations in a new tab)
Last night I managed to fix my ReadyNAS NV+ with a replacement PSU purchased from PC Warehouse (bypassing customer support but shelling out a bit over $100). I updated the forums with the relevant links and am happy to once again have a running RAID array for backup at home. More importantly […] Read more (opens Continuations in a new tab)
I am glad to see the net neutrality debate raging. As Union Square Ventures and on our personal blogs (AVC, Continuations) we have long been proponents of net neutrality (the USV link is from 2006!). Our own bias here is clear: we are pro-startup and pro-innovation. Both are of course essential to […] Read more (opens Continuations in a new tab)
While on family vacation in Europe, the SIM card in my Blackberry broke. I have no idea how that could even happen, seeing how it is a chip on a piece of plastic, but it provided an interesting experiment that I would not otherwise have engaged in! During the first few hours I instinctively […] Read more (opens Continuations in a new tab)
Rob Kalin from Etsy has referred to customer support as marketing and Etsy has significantly enhanced its customers support team to cut down response time dramatically. Danny Meyer in his book Setting the Table and the actual operations of his restaurants also makes helping the customer central to […] Read more (opens Continuations in a new tab)
